Consisting of three voice-over MP4 videos, this tutorial explains the importance of mapping customer service journeys, making them visible, and how to map them.
This tutirial comprises of 3 x videos:
- Part A (4-minutes 48 seconds duration)
- Part B (3-minutes 13 seconds duration)
- Part C (2-minutes 22 seconds duration
9-minutes 38 seconds total duration.
Composed by: Trevor Wilson
Company: ITSM Assist Limited
Customer Journey Mapping
SKU: Trevor Wilson (ITSM Assist)
£5.00Price